Need help getting your online ticket order downloaded???
First, check your email (including your SPAM folder) for a message from [email protected] with a subject “Your Off Sunset Festival order is now complete”
If you use an email address from @aol.com or @hotmail.com they are currently blocking our messages. You will need to whitelist our [email protected] address. Here are some videos that may help:
If you cannot find the email confirmation message, please do the following:
- Go to the My Account Page – http://54.218.227.210/my-account/
- Click on “Lost your password?”
- Enter the email address that you used when you bought your tickets and click “reset password”
- Look in your email for a message from us with a password reset link
- Click the password reset link
- Enter and confirm your password
- Login using your email or username and password
- Click on “Orders”
- Click on your order number or the “view” button
- Scroll down to find your ticket download links